Hotline +49 511 93634550

FAQ

Main Category : Order
  1. Are the goods available in the shop?
  2. How can I cancel an order?
  3. I am not sure whether you received my order. What is to be done?
  4. Is it possible to collect items in my shopping basket and send off the order later on?
  5. Who do I talk to if I have questions about my order?
  6. Why do I have to place an order online and not over the phone or by fax?

Are the goods available in the shop?

Our inventory is updated by our warehousing and logistics unit several times a day.


How can I cancel an order?

You can cancel your order by going to "My Order", or by contacting our service team by phone or fax.


I am not sure whether you received my order. What is to be done?

On receipt of your order, we will send you a confirmation and your order number by email. You will also be able to retrieve your order in our online shop under "My Order".


Is it possible to collect items in my shopping basket and send off the order later on?

It is possible, however, you have to take into account that some of the items you sold to your customer in the morning may no longer be available for delivery by noon. By collecting items in your shopping basket you don't reserve them. We therefore we recommend sending off your orders as soon as possible.


Who do I talk to if I have questions about my order?

Our service team is available to answer all your questions about your order. Click here for our contact details.


Why do I have to place an order online and not over the phone or by fax?

Compared to placing an order by phone or fax, our online shop clearly saves you time! It gives you direct access to our stock 24 hours a day, 7 days a week. Furthermore, your orders will go straight to our inventory management where they will be processed automatically.




Payment methods

  • Payment with invoice
  • by credit card
  • advance payment by bank transfer
  • by PayPal
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