Hotline +49 511 93634550

FAQ

Main Category : Delivery and payment
  1. Can I change my delivery address after placing an order?
  2. Can I collect the goods myself?
  3. Do the prices include VAT?
  4. How do I check the status of my order?
  5. Is it safe to make a payment by credit card?
  6. What are your terms of payment?
  7. Will there be additional freight charges?

Can I change my delivery address after placing an order?

Please contact us in case you wish to change your delivery address after placing an order. The parcel service is not authorized to accept changes of address made by customers. Simply send an e-mail to: yourtyres@delti.com - where we will attend to you promptly.


Can I collect the goods myself?

Unfortunately it is not possible to personally collect the goods at our headquarters in Hannover. You will be delivered goods straight from our warehouses which are situated all over Europe.


Do the prices include VAT?

The prices in our online shop are displayed without VAT. However, the VAT will most certainly be indicated on your customer invoice.


How do I check the status of my order?

You can check the status of your order in our online shop under "My Order".


Is it safe to make a payment by credit card?

Yes, unless you allow unauthorized persons access to your credit card details. By now many traders are able to encrypt your credit card details in an optimal way to prevent misuse of your data on route from computer to recipient. Our SSL - Secure Socket Layer - data encryption is currently considered to be the best technology around.


What are your terms of payment?

You can find our current terms of payment here.


Will there be additional freight charges?

Freight charges apply only to small-volume orders (minimum quantity). Any additional freight charges will be clearly indicated in your shopping basket.




Payment methods

  • Payment with invoice
  • by credit card
  • advance payment by bank transfer
  • by PayPal
AT CH DE DK ES FI FR IT NL NO SE UK
2001-2019 Delticom AG - fleettyres24.co.uk - swebd13