Please contact us in case you wish to change your delivery address after placing an order. The parcel service is not authorized to accept changes of address made by customers. Simply send an e-mail to: firstname.lastname@example.org - where we will attend to you promptly.
Unfortunately it is not possible to personally collect the goods at our headquarters in Hannover. You will be delivered goods straight from our warehouses which are situated all over Europe.
The prices in our online shop are displayed without VAT. However, the VAT will most certainly be indicated on your customer invoice.
You can check the status of your order in our online shop under "My Order".
Yes, unless you allow unauthorized persons access to your credit card details. By now many traders are able to encrypt your credit card details in an optimal way to prevent misuse of your data on route from computer to recipient. Our SSL - Secure Socket Layer - data encryption is currently considered to be the best technology around.
You can find our current terms of payment here.
Freight charges apply only to small-volume orders (minimum quantity). Any additional freight charges will be clearly indicated in your shopping basket.